We’ve got some exciting news for BlackBerry Enterprise Service 10 (BES10) customers — today we begin to roll out enhancements to our leading multi-OS enterprise mobility management (EMM) solution with the release of BlackBerry Enterprise Service 10 (BES10) version 10.2. BES10 customers including Morgan Stanley, Boeing, Aneurin Bevan University Health Board and Secusmart are currently participating in the BES10 version 10.2 early adopter and beta programs, and are running the new version in a test environment.
To date, customers have installed nearly 30,000 BES10 commercial and test servers around the world. Organizations continue to choose BlackBerry because it is the most proven and trusted enterprise mobility management (EMM) solution, supporting iOS, Android and BlackBerry smartphones.
BES10 version 10.2 brings key new features to the platform, including:
• Expanded Multi-Platform support: Includes Secure Work Space support for iOS 7 background email sync, API support allowing the automation of BES10 functions for iOS and Android devices through BlackBerry Web Services, and dynamic support for iOS and Android OS updates, which allows IT administrators to create activation and application distribution rules for the latest iOS and Android devices that employees bring into the organization, without requiring a server upgrade.
• BYOD Enrolment for iOS and Android: truly enable BYOD by allowing administrators to manage only the Secure Work Space container on iOS and Android devices, thereby providing BYOD users with the assurance that the personal information and apps on their device remains in their control.
• Self-Service Portal: A self-service portal enables users to perform device management tasks on their own, meaning fewer calls to IT, lower TCO and more control to users.
• Reduced Cost: BES10 now easily scales to support 100,000 devices per domain, with any mix of BlackBerry, iOS and Android devices, reducing the number of servers and resources required for large scale deployments, and significantly reducing costs.
BlackBerry Software Assurance
In addition, BlackBerry is also introducing BlackBerry Software Assurance. This new service offering helps customers to easily upgrade to BES10 from earlier versions of BES. BlackBerry Software Assurance is included with the “Advantage” level or higher technical support or as a standalone annual subscription service for customers who may not require full support.
Customers are actively taking advantage of BlackBerry’s global enterprise support services. The company provides support to enterprise customers in more than 90 countries, with some of the largest device deployments across a variety of industries, including Health Care, Public Safety, Finance, Public Sector, Education and more.
‘BlackBerry Care support’ is included when customers deploy BES10. It comes with 12×5 electronic access to experts at BlackBerry for two named IT administrators with a next business day response, as well as access to training, productivity and diagnostic tools. Additional levels of technical support services are also available, including support for BES10 deployments with iOS and Android devices.
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